In today’s episode of The Art of Passive Income, Mark and Scott talk to David Burkus from DavidBurkus.com. David is a best-selling author, an award-winning podcaster, and associate professor of management at Oral Roberts University.
An expert in management, his latest book Under New Management: How Leading Organizations Are Upending Business as Usual challenges the traditional principles of business management and proves that they are outdated. He brings social science research that shows that there’s a better way to manage then what used to work.
Today we discuss:
- Firing the managers. What managers need to be focused on and the role they should be playing in today’s workplace.
- The importance of the value zone. The employees that interact with the customers directly and why their satisfaction is the goal.
[bctt tweet=”Customer satisfaction isnt the goal, it’s the result. The goal is employee satisfaction.” username=”TheLandGeek”]
Listen in now as he elaborates and also answers Mark’s tough question of the week; Tell us something that we don’t know about what makes a manager great.
TIP OF THE WEEK
Mark: Learn more about David Burkus by going to his website at DavidBurkus.com. Also, check out his book, Under New Management: How Leading Organizations Are Upending Business as Usual.
Scott: Go to HowToFascinate.com and take the personality test. It will tell you how the world sees you. Take advantage of the insight and leverage it to your advantage.
Isn’t it time to create passive income so you can work where you want, when you want and with whomever you want?